Customer Service

Customer Service

 
Why is my order delayed?
Order delays can occur for a variety of reasons. In the event your order has not shipped promptly, please understand we are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.
Shipping Delays
Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.
UPS service alerts
 
 
What if there is a problem with my order?
Though issues with orders are not common, they do happen. We're here to help when things don't quite go as planned.
  • If your order was missing an item or an item from your order is missing parts, it may have been split into multiple shipments.
  • If you were sent the wrong item, we've got your back. We can't process this type of return in-store, but you can learn how to return by mail for a refund or replacement.
  • If your order was damaged, defective, or unsatisfactory in any other way, you can request a replacement or refund by contacting us at cs@broageproduct.com.
  • If the tracking information for your order shows delivery confirmation and you’re unable to find your package, please contacting us at cs@broageproduct.com.

 
How do I track an order?
You can track your order from your shipping confirmation email or by visiting https://Broageshop.com/ We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

How do I return an item from Broageshop.com?
If you bought an item sold and shipped by Broageshop.com, you can return or replace it by mail within 30 days of receiving the order unless otherwise noted in our Return Policy. 
 
How do I get a refund?
If you return your item by mail, you should see the money appear on your original payment method within 7-14 business days (depending on your financial institution).
 
How do I get a return label?
Once you start a return, you will receive an email with your return label. You can print your label directly from the email.
 


Please contact us directly for help with technical issues like:

  • Warranty Repairs
  • Software Issues
  • Error Messages
  • Won't Turn On
  • No Power or Battery Issues
  • Hardware Problems


Contact Infomation

Phone: +1(516) 253-6692

Hours: Mon-Fri From 9 AM to 6 PM

E-mail: cs@broageproduct.com